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Terms & Conditions

  1. The content of this website is owned by or licensed to RNA Retail Group (Pty) Ltd. Access to and use of the website is subject to these Terms and all applicable laws. You are invited to browse the website for your personal information, education and communication about RNA Retail Group (Pty) Ltd. Use of website is free.
  2. You may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the website without the permission of RNA Retail Group (Pty) Ltd. You may view or print individual pages only for own personal, non-commercial use provided you keep intact all copyright and other proprietary notices.
  3. Copyright 2016 © RNA Retail Group (Pty) Ltd. All rights not expressly granted are reserved. To obtain permissions for RNA Retail Group (Pty) Ltd and all other names displayed on the website, whether or not appearing in large print or with the trade mark symbol TM, are trademarks of RNA Retail Group (Pty) Ltd, its affiliates, related companies or its licensors or joint venture partners. You may not use these trademarks or any other materials except as permitted by these Terms for commercial use of any content on this site contact us at e-mail info@rna.co.za.
  4. The content on this website is provided "as is" and without warranties of any kind either express or implied. Because of nature of the Internet, RNA Retail Group (Pty) Ltd cannot verify whether it is accurate or up to date. If RNA Retail Group (Pty) Ltd becomes aware that the information on the website is inaccurate or out of date, it will use its reasonable endeavours to remove it or take other appropriate action.
  5. The website may also contain links to other websites which are not under the control of and are not maintained by RNA Retail Group (Pty) Ltd. RNA Retail Group (Pty) Ltd shall not be responsible for any loss or damage suffered by you as a result of using the links provided on the website.
  6. An agreement of sale only comes into effect if and when you electronically submit a properly completed order for one or more products in your shopping basket and payment is either authorized or received by RNA Retail Group (Pty) Ltd in its bank account.
  7. RNA Retail Group (Pty) Ltd may change the website or these terms at any time without posting notice of changes on the site. If you use the website after RNA Retail Group (Pty) Ltd has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the website.
  8. RNA Retail Group (Pty) Ltd may use the information you provide and records of your visits to the website to constantly monitor and improve our service to you and for marketing and promotional purposes.
  9. This website should only be used for information purposes. It is not advice and you should not rely on it to make (or refrain from making) any decision or take (or refrain from taking) any action. RNA Retail Group (Pty) Ltd does not guarantee that, the website will operate free of error or that is free from computer viruses or any other contaminating computer programs. RNA Retail Group (Pty) Ltd is not liable for any damage or losses (including, but not limited to, corruption or destruction of data) resulting from your use of or inability to use the website. You will be responsible if you use this website in breach of these terms and will reimburse RNA Retail Group (Pty) Ltd for any loss that you cause to us as a result of your misuse.
  10. Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this website shall be prosecuted and civil damages shall be claimed in the event that RNA Retail Group (Pty) Ltd suffers any damage or loss.
  11. You agree and warrant that your log-in name and password shall be used for your personal use only and never be disclosed to any third party. Any losses incurred due to transactions occurring by anyone using your log-in details shall be your responsibility only and RNA Retail Group (Pty) Ltd shall bear no responsibility in any way.
  12. All debit/credit card transactions are Secure Socket Layers encrypted. RNA Retail Group (Pty) Ltd registration documents and the Website’s registered domain name are checked and verified by Thawte.
  13. RNA Retail Group (Pty) Ltd shall in no event be responsible and disclaims all liability for any loss, liability, damage (whether direct, special or consequential) or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of, or reliance upon any information, links or service provided through the website, or any actions and/or liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extend permitted by law.
  14. RNA Retail Group (Pty) Ltd will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data, storage or delivery of information, resulting from whatsoever cause.
  15. All the information appearing on the website is provides without representation or warranty whatsoever, whether express or implied. The information contained on the website provides general information on particular subjects and is not an exhaustive treatment of such subjects.
  16. You may return products supplied by RNA Retail Group (Pty) Ltd within fourteen (14) days of receipt if:
    1. We have supplied the wrong product or if the product is in any way faulty or damaged. In either case we will exchange it for the correct one. We will make a reasonable effort to exchange the product, but if replacement is not possible, we will refund your purchase price including delivery costs.
    2. If you are not satisfied with your choice and the product is still in mint condition, (Unopened and in its original packaging) you may return it and we will refund you the purchase price (excluding delivery costs).
    3. DVD’s, CD’s and Games - These products can only be returned if unopened (still sealed). You must notify us within 14 days of dispatch that you intend to return the item. We will refund the price of the product, but not the shipping costs.
    4. Digital Content - No refunds will be made on digital content.
  17. RNA Retail Group (Pty) Ltd is committed to protecting your privacy. This privacy policy explains what information we will collect about users of our website and describes how we will use it.
  18. Our website may contain links to other sites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, your information may be used by the operators of those sites in accordance with their privacy policies.
  19. RNA Retail Group (Pty) Ltd collects information we learn about you from your use of our service and your visits to the website and other sites accessible from our website. We also collect information about the transactions you undertake including details of the payment cards you use.
    1. When you forward personal information and credit card details to us, RNA Retail Group (Pty) Ltd will use all reasonable methods on our servers to encrypt such information when it is received by us. Once received, we will use all reasonable methods to prevent such information from unauthorized access and use.
    2. Your credit card details will NEVER be disclosed to any third parties, unless obliged to do so by law. We may collect additional information in connection with your participation in any promotions or competitions offered by our website and information you provide when giving feedback about the website.
    3. We will use your information for processing orders, answering product- or service-related questions and to contact you regarding orders, special offers or new product ranges. We will monitor your use of our website to identify customer preferences and track the volume of traffic on particular pages.
    4. We may from time to time use your information to tell you about changes to the functionality of our website and new RNA Retail Group (Pty) Ltd products. We may also send you offers or information in relation to products or services offered by third parties which we think you may be interested in. We like to hear your views, to help us improve our service to you. From time to time, we may contact you to ask your opinion. We may contact you by post, fax, email or telephone. If 0at any time you decide you no longer want to be contacted by us or to receive offers and information, please contact us and we will remove you from our mailing list. Your data will be stored on our secure server database in South Africa. We will not sell, rent or trade your information to others without your permission.
    5. “Cookies” are small pieces of information that are stored on your computer’s hard drive by your browser. RNA Retail Group (Pty) Ltd may use cookies in future to enable us to personalized your visits to our website and simplify the order process. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. You do not need to allow your browser to accept cookies in order to use our service.
  20. RNA Retail Group (Pty) Ltd undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases.
    1. Please read this delivery policy before placing your order. Should you have any questions or concerns regarding the policy, feel free to contact us.
    2. This policy applies only to merchandise purchased via the RNA Retail Group (Pty) Ltd website, RNA Retail Group (Pty) Ltd delivers only to addresses within the Republic of South Africa. Please check your order, contact and address details carefully before you submit it as changes cannot be made once you have received confirmation of your order.
    3. Before possession of good can take place the credit card used to purchase the good will need to be presented and a valid identity document of the card holder.
    4. We will endeavour to dispatch your order to you without undue delay. All orders will be delivered during normal working hours, i.e.between 08h30 and 17h00 on a week day. Please ensure that there is somebody available at your premises to receive your order.
    5. Cost: as displayed on the web site at the time of making your purchase. This may vary from time to time and may change without notice.
    6. Collection form your nearest RNA Retail Group (Pty) Ltd store: Your order will be ready for collection within seven working days of receipt of confirmation of your order. Orders can be collected from our RNA Retail Group (Pty) Ltd outlet during normal working hours, i.e. between 08h30 and 17h00 on a week day.
    7. Cost for collection: None
    8. Proof of identity of the person signing for your parcel will be required. Valid proof of identity in South Africa is an ID book or driver’s license. The identity number of the person receiving your parcel will be noted on the Delivery Note by the courier or RNA Retail Group (Pty) Ltd representative handing over your order and you will receive a copy of the signed Delivery Note and a Tax Invoice for your records.
    9. Please ensure that the sealing tape securing your parcel is undamaged. In the unlikely event that the tape is broken or the parcel damaged, you have three choices.
      1. Check your order against the Delivery Note to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery Note and both you and the courier/ RNA Retail Group (Pty) Ltd representative will need to sign next to the notation.
      2. Sign for acceptance of the parcel. In this case it will be noted on the Delivery Note that a damaged parcel was accepted unchecked. The courier/ RNA Retail Group (Pty) Ltd representative will co-sign the form in this case and RNA Retail Group (Pty) Ltd will not accept responsibility for any items which are found to be damaged/missing after the courier has left or the parcel has been removed from RNA Retail Group (Pty) Ltd premises.
      3. Return the parcel unopened with the courier after clearly stating the reasons for returning the parcel on the Delivery Note. You will be contacted by a RNA Retail Group (Pty) Ltd representative when the parcel is received by us.
    10. Orders placed for collections at RNA Retail Group (Pty) Ltd outlet must be collected within fifteen (15) working days of confirmation of order. Orders not collected within this period will be returned to our stores and you will be credited with the full purchase amount.
    11. RNA Retail Group (Pty) Ltd makes every effort to ensure that the information displayed on our website is up to date and accurate at all times. However, should an ordered item be out of stock or any other delay in delivery be necessary, we will make every effort to contact you to make alternative arrangements.
  21. RNA Retail Group (Pty) Ltd reserves the right to cancel or alter this policy, at its sole discretion, from time to time. This website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law. You and RNA Retail Group (Pty) Ltd submit to the jurisdiction of the South African courts.
  22. For urgent or interim relief which may be granted by a competent court in the event of any dispute of any nature whatsoever arising between you and RNA Retail Group (Pty) Ltd on any matter provided for in, or arising out of these Terms & Conditions, and not resolved through the Customer Relations Department of RNA Retail Group (Pty) Ltd then such a dispute shall be submitted to confidential arbitration in term of the expedited rule of the Arbitration Foundation of South Africa. Arbitration proceedings shall be conducted in Roodepoort in English.
  23. RNA Retail Group (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under these T&C, whether in of court process, notice, or other documents or communication of whatsoever nature, the following address: 460 Ontdekkers Road, Florida Park, Roodepoort, 1709, South Africa.